Refund policy

Returns and Refunds

We want you to shop with confidence. This policy explains how to request a return, cancellation or remedy. Your mandatory consumer rights under applicable law always take priority over this policy.

Changed your mind? EU and UK online orders

For most goods bought online by consumers in the European Union or the United Kingdom, you generally have 14 days after receiving your goods to tell us you wish to cancel, without giving a reason, subject to statutory exceptions. You generally then have another 14 days to send the goods back. We will explain the return address and procedure when you contact us; please do not send goods to our business correspondence address without checking the return destination first.

To request cancellation, email affordableluxury.homedesign@gmail.com with your order number, the items you wish to return and a clear statement that you want to cancel. Keeping the original packaging where possible helps protect the item in transit, but missing packaging does not automatically remove statutory rights. Handle items only as you would reasonably need to inspect them in a shop; a deduction for diminished value may apply when permitted by law.

Return shipping and refunds

For a change-of-mind return, the customer is generally responsible for the direct return shipping cost, where permitted by applicable law and where this has been disclosed before purchase. We will provide the appropriate return address and instructions. Refunds due under statutory cancellation rules include the original standard outbound delivery charge where required by law; extra charges for an upgraded delivery service may not be refundable. Refunds are sent back to the original payment method, within the time required by applicable law. Where permitted, we may wait until we receive the goods or evidence that they have been sent back.

Damaged, faulty, incorrect or missing products

Contact affordableluxury.homedesign@gmail.com as soon as reasonably possible, explaining the issue and providing photos if helpful. We will assess and arrange an appropriate remedy, such as repair, replacement or refund, in line with the consumer rights applicable to your country. There is no general 48-hour deadline that removes your statutory rights. Do not dispose of damaged goods before contacting support unless safety requires it.

Other destinations and exceptions

Where you live outside the EU or UK, cancellation and return rights depend on the law that applies to your purchase and any additional return arrangements we confirm. Some goods, such as genuinely personalised products or certain hygiene-sealed items, may be subject to lawful exceptions. We will not apply an exception unless permitted by applicable law.

Questions?

Email affordableluxury.homedesign@gmail.com and include your order number. Shipping rates, delivery estimates, and potential customs charges are described in our Shipping Policy and at checkout where available.

Updated 12 October 2026. This summary is intended to be understandable and does not limit your statutory rights.